Monday, August 4, 2014
Regarding the post from May 2013 regarding kitchen remodel...I love my new kitchen! But it did come with one if those dreaded contractor stories. My kitchen floor was damaged during the remodel process. The owner of the company first passed this off to the guy who did the work and damage. No resolution...just a bunch of "I assumed it was fixed" and "you didn't tell me it wasn't repaired." Then came the attempts to repair. Two different flooring guys said they didn't think it could be repaired satisfactorily. All along I asked the owner to either give me the name of his insurance company (so I could make a claim, that's why you have coverage, right?) or return $1000 of my money. This kept dragging and dragging until FINALLY, a year after this whole thing started, the owner got some sense, called his insurance company and a claim was made. We had to make plans to be here (again) for the adjuster to look at the floor and we ended up with a check for....you guessed it, $1000. I love the way my kitchen looks (don't look at the floor right now) but can I ever recommend this guy? Or trust another contractor? I've heard through the grapevine that the owner is sorry (now) for the way this was handled. A little too late.
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